Thank you for choosing Haritha Homes (Pvt) Ltd (harithahomes.lk). We value your trust and aim to provide a smooth, professional real estate experience. This Refund Policy explains how we handle refunds for any paid services on our website.

Eligibility for Refunds
As a real estate service platform, we primarily offer services (such as property listing fees, consultation fees, or reports) rather than physical products. Refunds will be considered only as per the specific terms stated at the time of payment. For example, if you cancel a paid service before we have started work on it (such as before a property listing is published or a valuation report is prepared), a refund may be possible only if a refund guarantee was explicitly stated at the time of payment.

Non-Refundable Items
Certain services are non-refundable, including:

• Services that have already been provided (for example, where a property listing has already been published, documents or reports have already been delivered, or consultation sessions have already taken place)
• Administrative fees or processing charges
• Customized or personalized services completed at your request

Refund Processing
If a refund is approved:

• Refunds will be issued to your original method of payment
• Refund amounts will exclude any payment processing fees or costs already incurred
• Please allow up to 10 business days for us to process your refund after approval. Your payment provider may require additional time for the refund to appear in your account
  
  

Cancellation of Services
If you wish to cancel a service you purchased, contact us immediately. Cancellation requests will be reviewed on a case-by-case basis, subject to the refund conditions that were presented at the time of payment.

Disputed or Incorrect Charges
If you believe you were charged incorrectly, please contact us promptly so we can investigate and resolve the issue.

Contact Us
For questions about this Refund Policy or to request a refund, please contact our team through the contact details available on harithahomes.lk. We are happy to assist and ensure fairness in every transaction.